Software Support Engineer

Dairymaster are currently recruiting for: Software Support Engineer

Job Type: Full Time
Location: Dairymaster Global Headquarters, Causeway, Tralee, Co. Kerry, Ireland.

Role

• Supporting the customers & handling of software related requests/ queries.
• Dealing with the external customer calls and resolving as quickly as possible.
• Troubleshoot and identify cause of issues to resolve.
• Record communication, actions, decisions, resolutions, feedback accurately on Customer+.
• Cover software support phone on a cyclical basis / be available periodically as required for out-of-hours telephone support.
• Provide internal software support when/if required.
• Ensure documentation kept up to date with accurate information in accordance with company documentation control procedures.
• Setting up of new installations as and when required.
• Product training for new clients as and when required.
• Foster teamwork and a positive working environment with your immediate colleagues and with the wider Dairymaster team.
• Research and develop new ideas for products, services and processes.
• Provide timely and up-to-date reporting of project progress, results and resources as required by management.
• Demonstrate initiative in suggesting and implementing improvements that add value to Dairymaster and/or our customers.
• Positively engage with the implementation of new strategies, structures, processes or procedures by the company.
• Continually strive to update your own technical knowledge, as well as your understanding of the company products, services and customer needs.
• Constantly promote awareness of best industry practices, providing company training as required.
• Contribute to projects as required by management or your direct supervisor.
• Cover other duties as and when required.

Requirements:

• Degree/Diploma in Computer Science or related field.
• Knowledge of dairy farming an advantage
• Experience in a customer care role environment desirable
• Ability to work on own initiative, in a fast-paced environment with very good attention to detail.
• Excellent interpersonal, teamwork and communication skills (both verbal and written).

Viewing of a portfolio either online or soft copy is desirable.
An attractive salary is on offer for the right candidate.

We aim to fill these positions immediately, interested applicants should email their C.V along with a cover letter describing why they are suited to this position to [email protected] Applicants should make sure to put position name in the subject line of the email.